With Periscope's deployment, the MB Tour's operations were transformed by integrating it with their official channels, delivering personalized customer service
Efficiently handle high volumes of inquiries with personalized attention and tailored itineraries.
Eliminated redundancies with synchronized communication for consistent customer interactions.
Reduced manual tasks with automated processes, boosting overall efficiency.
Right out of the box!
Experience Periscope in Action
Periscope's powerful AI transformed MB Tours’ customer experience by offering them personalized travel assistance.- Comprehensive Inquiry Handling: Round-the-clock response to all travel queries including package details, pricing, and availability. Provides immediate assistance for customer needs at any time.
- Dynamic Tour Planning: Creates and modifies customized tour plans based on customer preferences. Delivers instant feedback on itinerary adjustments for personalized travel experiences.
- Streamlined Communication: Real-time visibility of customer conversations for all operators. Enables seamless handoffs and comprehensive admin oversight of all interactions.
- Automated Lead Management: Handles primary prospect communication and automated lead conversion through booking API integration, minimizing manual processing.
- Natural Interaction: Delivers polished, empathetic responses through a custom AI persona aligned with agency communication style.
Periscope was deployed to transform the travel agency’s operations. It was integrated with their official WhatsApp number and tailored to match their customer service tone and style.
Key Features and Benefits
Periscope enhances the customer experience and operational efficiency with powerful, flexible features.
Improved Response Times
Reduced response time for customer inquiries by 95%, significantly boosting customer satisfaction.
Increased Operational Efficiency
Automated repetitive queries, allowing operators to focus on high-value tasks and improving overall efficiency.
Higher Lead Conversion Rate
Enhanced customer engagement resulted in a 25% increase in lead conversion rates.
Enhanced Team Coordination
Improved collaboration among operators with clear visibility into customer interactions.
Cost Savings
Reduced manpower requirements, saving the agency approximately 50% in operational costs.
Data-Driven Insights
Generated actionable analytics on customer preferences and booking patterns, enabling strategic business decisions.
Cutting-Edge Technology for
Effortless Service
Periscope's AI technology is designed to provide personalized travel assistance to customers. It is integrated with the agency's official WhatsApp number and tailored to match their customer service tone and style.
Periscope transformed the agency's operations by streamlining customer service, automating itinerary customization, and enhancing team communication. This technological leap established the agency as an industry innovator in personalized travel experiences.
Future developments include advanced analytics integration and multilingual support to serve a global clientele.
❝ Periscope is like having a personal travel assistant for each customer! It suggests trip ideas, answers questions instantly, and handles bookings seamlessly—our clients love it! ❞
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